Refund policy

Refund & Return Policy

At Yoné, we take pride in offering premium products and exceptional service. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns within 24hours of purchase, provided the item is:

    •    Unused and in its original condition

    •    In its original packaging (including tags, dust bags, etc.)

    •    Accompanied by the original receipt or proof of purchase

Items not eligible for return:

    •    Sale or discounted items

    •    Fragrances, beauty products, and intimate wear

    •    Customized or special order items

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

    •    A full refund will be issued to your original method of payment

    •    Please allow 5–10 business days for the refund to reflect in your account

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at ……………. and send your item to:

23A Emma Abimbola Cole, Lekki Phase 1, Lagos

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Contact Us

If you have any questions about your order or this policy, please contact us at:

📧 …………….

📞 ……………..